Valid since 01.08.2023
LINK Company OÜ, registration code 11626694 (hereinafter referred to as the Service Provider) and the client who places an order in the Gate7.ee online store and identifies himself by indicating his personal data in the order form (hereinafter referred to as the Service User), have concluded this Agreement for the use of the Internet store (hereinafter referred to as the Agreement of Use).
1. INTERNET-STORE
1.1. Gate7.ee Online Store (hereinafter referred to as the Online Store) is an Online Store created by the Service Provider through which goods are sold to the Service User.
1.2. Gate7.ee is a registered trademark owned by the Service Provider.
2. GENERAL PROVISIONS
2.1. The parties to the agreement are governed by the Law of Obligations Act and other laws of the Republic of Estonia, as well as other legal acts and the provisions set out in the Agreement on the use of the online store, when regulating relations between themselves.
2.2. The service provider has the right to make changes to the offered service of the online store at any time.
2.3. The Service Provider has the right to unilaterally change the terms of the contract of use without the obligation to notify the Service User in writing by e-mail.
3. PRODUCTS AND SHOPPING
3.1. Products displayed in the online store are usually in stock. The availability of products displayed in the online store may change due to technical problems in the warehouse or online store programs.
3.2. If the product is not in stock and the order cannot be fulfilled, the employee of the online store contacts the user and offers a possible new delivery date or replacement of the product with an equivalent product of the same price and quality, or a refund of the money paid. The money is returned to the Service User immediately, within a reasonable time after the submission of the order.
3.3. Product images are illustrative and may differ from the actual product. The description of the goods available in the online store is not necessarily exhaustive and may contain unintentional errors.
3.4. The goods offered in the online store are sold to both individuals and legal entities.
3.5. The Service User confirms that he or she has reached the age of 15.
3.6. The Service User selects the desired goods and undertakes to enter the data required to complete the order (last name, first name, contact phone number, contact e-mail address, delivery address, postal code) and pays for the goods via the Internet Bank using a bank link based on the prepayment invoice or fills out an application for purchase in installments.
3.7. When placing an order, the Service User undertakes to provide correct data that is necessary to complete the order. The Service Provider is not responsible for failure to complete the order due to the provision of incorrect data by the Service User, or for any consequences arising from this.
3.8. The sale takes place when the Service User has sent an order via the Internet page of the online store and paid for the order.
4. PRICES
4.1. All prices in the online store are in euros and include VAT.
4.2. The service provider has the right to change the prices indicated in the online store at any time. If the prices in the e-shop change after the order has been placed by the Service User and paid for, the Service Provider undertakes to deliver the corresponding goods to the user at the prices valid at the time the order was placed. The service user is not entitled to claim compensation for the price difference.
5. TERM AND CONDITIONS OF DELIVERY
5.1. As a rule, delivery time from the moment of order is up to 10 working days.
5.2. After the entry into force of the contract, the goods will be delivered to the specified address in accordance with the terms of the order and at the time agreed with the customer in advance.
5.3. The product will be delivered within the approximate time shown on the product page.
5.4. In the event that Gate7.ee is unable to deliver the goods at the agreed time due to reasons beyond the control of Gate7.ee (the goods are temporarily out of stock, delayed due to supplier reasons), Gate7.ee informs the customer as soon as possible by e-mail or by phone within 3 working days from the date of entry into force of the contract and transmits the new delivery time.
5.5. The courier company delivers the products to the address specified by you when placing the order. You cannot change the destination later.
5.6. Please make sure that the contact information provided is correct when placing an order in order to avoid delays and misunderstandings in the delivery of products. LINK Company OÜ and the courier company are not responsible for delays in the delivery of goods and misunderstandings if the delay or misunderstanding is caused by the inaccuracy or incorrectness of the data provided by you when placing an order.
5.7. The goods will be handed over to you by courier along with the invoice. Before signing the consignment note, we strongly recommend that you check the packaging of the goods and, in case of external damage, make a note about this on the courier's consignment note. For goods with damaged packaging, please report to info@gate7.ee.
6. CANCELLATION OF ORDER
6.1. If the Service User wishes to withdraw from the contract after the submission of the order and before the performance of the contract by the Service Provider, the Service User undertakes to notify the Service Provider in writing as soon as possible. A written notice must be sent to the e-mail address info@gate7.ee. In the e-mail, you must indicate the order number and your current account, and add the contact details of the Service User (name, surname, date of submission of the order, contact phone number).
6.2. If the Service Provider receives a withdrawal notice after the performance of the contract by the Service Provider, the withdrawal from the contract takes place in accordance with the “Right of return” section of the Online Store Agreement.
6.3. The Service Provider shall immediately transfer the amount paid back to the Service User, but not later than within 14 days after receiving the notice of withdrawal from the contract.
6.4. The money is transferred to the same current account from which it was received by the Service Provider.
7. PROCEDURE FOR SUBMISSION OF CLAIMS
7.1. With regard to the goods sold in the online store, the provisions of paragraph 2 of Art. 218 of the Law of Obligations Law 2-year period for filing claims.
7.2. Consideration of claims is carried out according to the procedure for consideration of claims.
7.3. LINK Company OÜ is not responsible for:
7.3.1. The fault of the buyer in the deterioration / damage to the goods.
7.3.2. For defects resulting from misuse of the product.
7.3.3. For normal physical wear and tear of the product under normal use.
8. PERSONAL DATA AND THEIR USE
8.1. The Service User gives the Service Provider a clear and informed consent to the processing of his/her personal data.
8.2. The personal data of the Service User specified by the User when placing an Order and made known to the Service Provider are entered in the customer register and used to provide sales services and to offer goods to the Service User.
8.3. When processing payments, a secure data transmission system SSL is used. The entered card details are not visible to the service provider. To complete the transaction, the cardholder is directed to the secure environment of the payment processing center. At the time of payment, the cardholder's card data is entered by the cardholder into a database located on the payment processing center server, and the data is also stored on the payment processing center server.
8.4. The source of personal data is the emergence of customer relations when placing an order in the online store.
8.5. The registered personal data includes data regarding the order of the Service User - personal code, surname, first name (names), street, house, apartment number, town or city, postal code, telephone number, address, year of birth, gender, delivery method used payment method, consent to the terms of the Agreement for the use of the online store, consent to the sending of sales offers, notes sent to the e-mail address in free text.
8.6. The personal data of the Service User, necessary for the delivery of goods to the Service User, are transferred to the company providing courier services.
8.7. The protection of personal data is ensured by all security measures arising from the law.
8.8. The Service Provider undertakes not to transfer the registered personal data to third parties.
8.9. The Service Provider reserves the right to transfer personal data concerning the Service User to persons who have the legal right to do so and who process the data in order to fulfill legal obligations, as well as to persons who have the legal right to do so, and this is done to protect the life, health or freedom of the User service or other person.
8.10. The Service User has the right to check the personal data concerning him/her, as well as to change them or request that his/her personal data be deleted from the register.
8.11. The Service User agrees to the Service Provider to send an order confirmation to the e-mail address specified when placing the order.
9. RESPONSIBILITY
9.1. The service provider is liable up to the selling price of the goods. The Service Provider accepts no liability for damages caused by defective goods, such as damage to property or information, loss of turnover or profit.
9.2. The user of the service undertakes to use the service of the online store only in accordance with the law and good traditions.
9.3. The user of the service is responsible for all costs associated with the acquisition and maintenance of the data exchange systems of the software of the equipment used, as well as with the use of other services of the online store.
9.4. The Service User is fully liable for damages caused to the Service Provider, other Service Users or third parties as a result of using the online store in a manner that is contrary to the terms of the Online Store User Agreement, as well as contrary to law or good traditions.
10. DISPUTES
10.1. Disagreements between the Service User and the Service Provider arising from the Online Store User Agreement shall be resolved in accordance with the legislation in force in the Republic of Estonia. In case of failure to reach an agreement, disputes are resolved in the Harju County Court.
10.2. In the Republic of Estonia, the non-judicial complaints body is the Consumer Disputes Committee of the Consumer Protection and Technical Supervision Authority. The competence of the commission includes the resolution of disputes arising from the contract between the consumer and the seller. Consideration of a complaint by the Commission is free of charge.
11. TERMS OF USE
11.1. Familiarization with the terms and conditions specified in the User Agreement is mandatory for the Service User.
11.2. When placing an order, by ticking the appropriate box “I agree (agree) with the terms of use of the Gate7.ee online store”, the Service User agrees that he has read the terms and conditions specified in the User Agreement, understood them and agrees with them.
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