Valid from 01.08.2023
1. GENERAL PROVISIONS
1.1. Gate7.ee (LINK Company OÜ) is an intermediary in providing a manufacturer's warranty for the goods sold. The warranty gives the buyer the right to demand free repair or replacement of the item during the warranty period. The guarantee is valid only on the territory of the Republic of Estonia.
1.2. Examination – an examination carried out by the Gate7.ee service department (in some cases also by the company importing the goods) in order to ascertain the presence of a defect in the product and the reasons for its occurrence.
1.3. Independent expertise – an additional paid expertise, carried out at the request of the client by an independent expert in case the client is dissatisfied with the results of the expertise conducted by LINK Company OÜ.
1.4. The warranty covers design, manufacturing and material defects, as well as the costs associated with correcting defects caused to the equipment as a result of these defects.
1.5. The warranty period begins to operate after the transfer of the item to the buyer and is valid until the end of the period established by the manufacturer of the product.
1.6. The turnaround time for warranty repairs is 2-10 weeks. When ordering spare parts with a long delivery time, the duration of the repair may be longer.
1.7. Keep the packaging and all documents confirming the purchase of the goods until the end of the warranty period. Exchange and return of goods is possible only in the case of a complete set of goods.
1.8. The warranty does not cover:
1.8.1. floppy disks, CD/DVDs, packaging, documentation, consumables, licenses, software, and installation tools;
1.8.2. equipment malfunctions caused by accidental or intentional damage by the user;
1.8.3. for failures in the operation of equipment caused by a change in its technical characteristics, which was carried out by a person or a service company not certified by the manufacturer;
1.8.4. operational failures caused by violation of the instruction manual for the product;
1.8.5. for failures caused by the software;
1.8.6. for cleaning equipment;
1.8.7. when using training equipment;
1.8.8. equipment malfunctions caused by using the equipment in environments not intended for this. This also includes computer parts that the customer or third parties have handled incorrectly;
1.8.9. for equipment failures caused by a thunderstorm or any other natural phenomenon (force majeure);
1.8.10. failures caused by connecting a computer or other equipment to an improper voltage network (including an ungrounded voltage network);
1.8.11. to malfunctions in the operation of equipment caused by the connection of equipment under voltage;
1.8.12. for failures caused by software installed in the equipment by the client;
1.8.13. to computer malfunctions caused by non-compliance on the part of the client with the parameters set by the manufacturer in relation to computer components;
1.8.14. on goods and parts whose serial numbers, control stickers or marking stickers have been damaged, replaced or removed.
1.9. LINK Company OÜ is not responsible for:
1.9.1. for the safety of the information contained in the equipment brought in for repair, also in the event that during the warranty repair the data or software in the computer is damaged.
1.9.2. for non-elimination of defects in the event that the defect was not revealed during the warranty repair and its detection was not registered when the goods were handed over for warranty repair.
1.10. During the warranty period provided for the goods by the manufacturer/seller, the client may file a claim against LINK Company OÜ regarding the circumstances that prevent the intended use or storage of the goods, which are caused by defects in the quality of the goods. Consideration of the consumer's claim is carried out in accordance with the current legal acts.
1.11. The claim must be submitted in Estonian and, as far as possible, clearly describe the defect found in the goods.
1.12. The claim of the consumer is not subject to consideration if LINK Company OÜ proves that the defects in the use of the goods arose due to the fault of the consumer.
1.13. LINK Company OÜ is obliged to carry out an expert examination or, if necessary, order an independent expert examination in order to ascertain the causes of defects found in the thing at the request of the client. If the examination shows that the part is in order or the defect is not covered by the warranty, the costs associated with the examination shall be borne by the customer.
1.14. The costs associated with equipment brought unreasonably into warranty service (if the malfunction is not caused by a defect on the part of the manufacturer or the warranty conditions of the product are violated) are paid by the buyer (valid only if 6 months have passed since the transfer of the item to the consumer).
1.15. In this case, LINK Company OÜ has the right to issue an invoice to the client for the work performed up to that time according to the current price list.
2. WARRANTY REPLACEMENT
2.1. If the repair of the product is not possible or if its production is discontinued, LINK Company OÜ reserves the right (with the consent of the client) to replace the product with an equivalent product.
2.2. Items replaced during the warranty period will be given a new warranty for the same period as the original warranty.
2.3. The warranty does not exclude or limit the buyer's right to use other legal or contractual remedies.
2.4. During the warranty period, factory defects on the device will be repaired free of charge by the buyer under warranty. If the error starts to recur and cannot be corrected, the device will be replaced or compensated. The warranty period of the device starts from the moment the goods are handed over to the buyer and is calculated from the date of receipt of the purchase receipt. If, upon fault finding, the device is found to be caused by liquid and moisture damage and/or mechanical damage, the manufacturer's warranty will be void and the product will be repaired at a charge only.
2.5. If a previously described defect is found in the product, the device is sent to a repair company authorized by the manufacturer. If the device is repairable, the customer will be provided with a quote to fix the problem. Repair starts only after the client has accepted the offer.
2.6. Please note that LINK Company OÜ is only an intermediary for the manufacturer's warranty. This means that we do not repair any phone ourselves, but we always send the phone to a service center authorized by the manufacturer. This also means that LINK Company OÜ cannot influence the repair time, it depends on the service center.
2.7. The device can be repaired both at the official service center and at the representative office of LINK Company OÜ.
2.8. If you bring your phone to the LINK Company OÜ office for repair, the repair time will be longer. An invoice is required for warranty repairs.
2.9. When sending the device for maintenance or repair, LINK Company OÜ cooperates only with service centers authorized by the manufacturers, a list of which can be found in the "Service centers" list.
3. RETURNS
3.1. Goods purchased from the online store have a right of return within 14 days.
3.2. When returning goods, an invoice must be presented.
3.3. In order to exercise the right of return, the consumer must submit an application to the Gate7.ee online store at info@gate7.ee no later than 14 days after receiving the goods. Also include the following information in the email: the item being returned, the original invoice number, and the consumer's current account to which the money should be transferred back.
3.4. Returned merchandise must be undamaged and must be complete and in original packaging. In order to exercise the right of withdrawal and avoid claiming compensation for damaged goods, the packaging of the product must be opened carefully without damaging it. To get acquainted with the goods, it must be used in such a way as to make sure of the nature, properties and functioning of the thing.
3.5. The right of return does not apply in the following cases:
3.5.1. the goods are manufactured taking into account the personal needs of the consumer or on the terms provided by the consumer;
3.5.2. for unopened items that cannot be returned for health or hygiene reasons if the package is opened after delivery;
3.5.3. gift cards
3.5.4. the buyer is a legal entity or a company;
3.5.5. computer games and software are non-refundable;
3.5.6. sealed audio, video or data media such as DVDs that you have opened upon receipt
3.6. If the product was purchased as part of a promotion where another product was added to the product, the entire set (that is, all products) must be returned.
3.7. In the event of a refund, the money is transferred back to the Service User immediately, but no later than within 14 days after receipt of the notice of withdrawal from the contract. Gate7.ee has the option to delay the payment until the Consumer has returned the product or provided proof that he has sent the product back.
3.8. The consumer undertakes to reimburse the shipping costs of the returned goods.
3.9. When returning goods, the Gate7.ee e-shop reserves the right to reimburse the costs from the buyer and deduct the costs from the returned amount.
3.10. If the returned product (and the packaging of the product) is damaged and the damage is caused by circumstances not caused by LINK Company OÜ and as a result of using the product for other purposes, LINK Company OÜ has the right to offset the reduction in the value of the product compared to the amount paid by you for the product and refundable to you. For the calculation, LINK Company OÜ will send you a payment application to the e-mail address you provided when placing the order. If you do not agree with the reduction in the offset notice, you have the right to engage an independent expert to determine the reduction in the value of the product. The costs associated with the examination will be divided in half between you and LINK Company OÜ, unless the position of one of the parties turns out to be unfounded. In such a case, the costs associated with the examination shall be borne by the party whose position is manifestly unfounded.
4. CONSIDERATION OF CLAIMS
4.1. The term for filing claims for purchased goods is 2 years from the date of transfer of the goods to the consumer. For products of some manufacturers, an additional warranty period applies, which is additionally reported in the product description.
4.2. During the claim period, the buyer has the right to free repair of the purchased goods. In the event that repair is not possible, the product will be replaced based on a decision made by an authorized workshop. In the event that the replacement of the goods is not possible, the buyer has the right to terminate the sales contract and demand a refund.
4.3. The online store responds to the consumer's complaint in writing or in a form that can be reproduced in writing within 15 days.
4.4. The basis for filing a claim is the invoice of the device and the completed manufacturer's warranty card, if required by the manufacturer.
4.5. Claims are not training in the use of the product, adjustment, maintenance, cleaning, restoration of the presentation, as well as the elimination of defects caused by non-compliance with the rules of use.
4.6. The claim period ends and free repair services do not apply if:
4.6.1. operations that result in physical, cosmetic or visual damage to or alteration of the Goods or damage to the LCD screen;
4.6.2. installation or use of goods in violation of their normal use or instructions;
4.6.3. software errors installed in the device;
4.6.4. natural wear and tear;
4.6.5. the right to make claims does not apply to damage caused during transport after the goods have been delivered to the buyer;
4.6.6. in case of improper use or care (including if the device was repaired or serviced by a person not authorized by the manufacturer);
4.6.7. damage, replacement or removal of the serial number or label of the device and/or part;
4.6.8. due to the influence of external factors. External factors include, among other things, lightning, electrical voltage that does not meet the requirements, fluctuations in electrical voltage, humidity, liquid, mechanical damage, etc.
4.6.9. the product does not work due to the fault of the owner, as a result of improper operation, failure to follow the instructions for use, or if the defects were caused by careless storage, maintenance or overload of the product.
4.7. Gate7.ee relies on the expertise of the manufacturer's authorized representative to determine the defect. The examination fee is not payable by the individual (except in the cases of paragraph 6) during the first year from the date of purchase. If, as a result of the inspection, it turns out that the deficiencies are caused by the factors listed above, but the device can be repaired, the Consumer has the opportunity to order repairs for a fee. Repair of equipment damaged by liquid / moisture and / or mechanical damage will be carried out only for a fee.
4.8. The examination fee must be paid for the examination carried out on the device, if Gate7.ee is not responsible for the elimination of a defect that has appeared on the device, and repair of the device is not possible. The consumer is also obliged to pay a fee for the examination if, as a result of the check (diagnostics), the device is not found to be faulty and the device meets the manufacturer's technical requirements.
4.9. During the claim period, the Consumer has the right to repair the goods free of charge. In case of impossibility to repair the product and a malfunction due to the fault of the manufacturer, the product will be replaced on the basis of a repair certificate issued to the consumer by an authorized repair organization. In the event that the repair or replacement of the goods is not possible or defective, the consumer has the right to withdraw from the contract of sale (to demand a refund).
4.10. If the consumer does not agree with the position of Gate7.ee, he must prove that:
4.10.1. fault exists
4.10.2. the defect or its cause existed at the time of receipt of the device;
4.10.3. Gate7.ee is responsible for the defect.
4.11. The buyer has the right to contact the online store within two months from the date of discovery of the defect.
4.12. If deficiencies are found within the first 12 months, the consumer must prove that:
4.12.1. there is a defect;
4.12.2. the defect or its cause appeared within the first 12 months.
4.13. If the object of the claim is replaced by another, then a new claim period for the same period applies to the goods. If one of the components is replaced, the new claim period applies to the replaced component.
4.14. To file a claim, write an e-mail to info@gate7.ee
4.15. In addition to the rights arising from the right to file claims, the buyer has all other rights under the laws of the Republic of Estonia.